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    COVID-19 Case Management with Primero

    Now more than ever, social service workers need fit for purpose tools to reach their clients with quality care. Primero is here to help. View the COVID-19 Case Management brief which contains details of the product, services and community that make Primero the right choice for your programme.

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    NEW! CPIMS+ v2 Rollout Guidelines

    The new v2 CPIMS+ Rollout Guidelines are published! They provide a comprehensive set of resources for every stage of the rollout process. Covering Assessment, Planning, Implementation and Support, this is an all-in-one guide to getting you started with your CPIMS+ rollout.

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    Inter-Agency Case Management Guidelines

    The CPIMS+ is a tool for facilitating data management in a well-functioning child protection case management practice. Here are three key resources to support you: The Minimum Standards for Child Protection in Humanitarian Action, the Inter-Agency Case Management and Child Protection Guidelines and the Case Management Supervision and coaching package. These documents provide detailed information and standards for designing and delivering quality programmes. There are also sample forms and templates that can help you design your programme.

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    Training & Capacity Building: Case Management & CPIMS+

    For a comprehensive package of inter-agency case management training materials, available in English, French, Spanish and Arabic please go to this link.

    For CPIMS+ training, programming contexts can differ. Training materials will need to be contextualized to reflect the programme needs. The CPIMS Steering Committee can support with adaptable templates and up-to-date materials.


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    Interoperability with ProGres v4

    CPIMS+ is interoperable with UNHCR's proGres v4. This functionality will allow for referrals to be shared between CPIMS+ and proGres v4 based on information sharing protocols and reinforcing good practice, need to know principles, do no harm principles and accountability. Read more here.


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