• The CPIMS+/Primero Basic Information

    Here you can find the Key Messages relating to CPIMS and CPIMS+/Primero, as well as the CPIMS Factsheet with the information you need to get started.


    The CPIMS+ is designed to support case management, but quality case management practice involves capacity building, good planning, coordination, and resources. Explore the resources below to get familiar with our process.

    CPIMS+ Minimum Criteria & Assessment Tools

    Fill out this online assessment to see if the CPIMS+ is a good fit for your agency or programme. The CPIMS+ is built upon best practice programme tools, including standard forms, SOPs, ISPs and more. We can help you get where you need to be.

    All programmes are different, so not all CPIMS+ rollouts are the same.


    Next, a contextualized assessment will gather the detailed information needed to provide appropriate support services and recommendations. Check out these sample assessments or contact the CPIMS Inter-Agency Coordinator (see "Support" tab) to provide you with a country specific template: 1) Individual Agency Assessment 2) Inter-agency CP Coordination Mechanism.

    Inter-Agency Case Management Guidelines

    The CPIMS+ is a tool for facilitating data management in a well functioning child protection case management practice. Here are two key resources to support you: The Inter-Agency Case Management and Child Protection Guidelines and the Minimum Standards for Child Protection in Humanitarian Action. These documents provide detailed information and standards for designing and delivering quality programmes. They also sample forms and templates the help you design your programme.

    Training & Capacity Building: Case Management & CPIMS+

    For a comprehensive package of inter agency case management training materials, available in English, French and Arabic please go to this link.


    For CPIMS+ training, programming contexts can differ. Training materials will need to be contextualized to reflect the programme needs. The CPIMS Steering Committee can support with adaptable templates and up-to-date materials.



    Configuring the CPIMS+

    The CPIMS+/Primero has many features and options that allow it be adapted to different types of protection programmes. This process of adaptation is called "configuration" and it can require significant effort. Complex configurations - those involving different languages, many new forms, complex workflows, notifications and multiple roles and agencies - often require dedicated technical support to complete and test. See this link for a starter guide on the Primero Configuration Process.


    The CPIMS+ Rollout Guidelines NEW!

    The CPIMS+ Rollout Guidelines provide a comprehensive set of resources for every stage of the rollout process. Covering Assessment, Planning, Implementation and Support, this is an all-in-one guide to getting you started with your CPIMS+ rollout. Keep checking back, as we will continue developing this resource as our processes mature.


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