• Interoperability in CPIMS+ with ProGres v4

  • Overview, Rationale and Purpose

  • Expectations & Prerequisites



    • Country willingness
    • Information Sharing Protocol (ISP) to be in place or in development in line with local Standard Operating Procedures for Case Management  
    • Field-level Child Protection Inter-agency Coordination structures in place required to support and maintain interoperability
    • Strong interagency collaboration and case management capacity
    • ICT considerations including troubleshooting support as needed
    • Stable security situation and operational context
    • Strong interagency collaboration and case management capacity
    • Change of operational context in-country
    • Upgrade to Primero V2 completed or underway
    • ProGres V4/RApp is deployed, CP Module is in use

    Identify in-country agency focal points for interoperability

    If your programme is interested in interoperability between Primero and proGres v4, a clearly defined working group is critical for coordination. The in-country CPIMS+ Users and UNHCR must agree to interoperability between Primero and proGres v4. A dedicated system administrator for CPIMS+ must be appointed to oversee the implementation of interoperability, testing, training and on-going support. Typically this would be the CPIMS+ System Administrator or a focal point with a strong understanding of information management systems and child protection who is actively involved with inter-agency child protection case workers and managers. This in-country appointed focal point will be requested to meet with the Primero and proGres v4 team for 1 hour weekly calls for 9 weeks for the duration of interoperability implementation and participate in a 4 hour system administrator training for interoperability. The focal point will support end-to-end testing of data sharing between the 2 systems, and training end-users once the system is ready to go-live. Once interoperability is live, the focal point will also be the user who would support with assigning referrals to the appropriate agency and troubleshoot any issues that end-users may face.


    Approved and Signed Information Sharing Protocol between participating agencies

    All data sharing requests should be clearly outlined in the Data Protection Information Sharing Protocol (DPISP) which is a tool that is part of Information Management standards for case management. All child protection agencies are required to agree and sign a DPISP defining what information about children can be shared, when and with whom. Please also review Annex 1: Consent and Assent in Primero’s CPIMS+ and proGres v4 Child Protection Module


    As mentioned the inter-agency CPIMS+ is pre-configured with the Global Case Management Task Force Case management Inter Agency Forms. The IA referral form is the minimum dataset for service provision and has been configured for data sharing between Primero and proGres v4. Though this configuration is standardized, configuration support is required by the in-country agencies (see point below).


    Configuration Support

    The in-country agencies will provide the Primero and proGres v4 teams with the following information to implement the interoperability solutions:

    • Services that would be shared between Primero and proGres v4
    • Protection Concerns (as defined in the IA paper forms and CPIMS+ or as per country adaptation)
    • Participating agencies
    • Languages spoken (as defined in the IA paper forms and CPIMS+)


    Whom ever has accepted responsibility for budgeting and financial resourcing for Primero will receive a single service statement and request for payment each year in the first quarter for interoperability.


    OpenFn provides cost effective support services tailored to your needs. OpenFn is the preferred middleware for Primero due to their social impact philosophy and committment to sustainability. OpenFn offers UNICEF enterprise options, but see openfn.org/pricing for standard plans.

  • Timeline Considerations

    All tasks will be led by Primero Lead (UNICEF HQ) and proGres v4 (UNHCR HQ) and blue tasks include the in-country appointed inter-agency focal point.

    1. Signed Data Protection and Information Sharing Protocol shared with Primero and proGres v4 teams

    1 day

    Note: the DPISP is inter-agency and not CPIMS+ or UNHCR specific.

    2. Data flow and mapping specifications are finalized

    3 weeks

    3. Technical Implementation

    2 weeks

    Note: For any new implementation of interoperability we will replicate this technical process

    4. Access is provided to test environments

    3 weeks

    5. Demonstration and testing by in-country agencies

    3 weeks

    6. System Administrator training on how to support after go-live, administer and monitor interoperability

    4 hours

    7. Training on how to send referrals between Primero and proGres v4 as well as refresher training as needed

    2 hours

    8. Go-live with interoperability between Primero and proGres v4

    1 day

  • Technical Documentation

    Requirements, Specifications & Training

    IO YouTube Tutorials

    Support Hub Updates

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